Pauline was commissioned by European Lifestyles to provide training in Person Centred Planning incorporating a Human Rights Approach over 3 day blocks. This training was delivered to Team Leaders and Support Staff employed nationally and locally within European Lifestyles. The impact of the training delivered by Pauline has exceeded expectations and had made a phenomenal difference to the people we serve. Pauline was consistent in her approach to the development of the training plan, training delivery and supplying material associated with the training to staff. I would recommend Pauline without hesitation.